Privacy Policy

We may collect account details such as name, email address, organization information, login credentials or authentication metadata, billing details, and support communications.

We also process the customer relationship data you choose to store in the service, such as lead names, contact details, companies, notes, follow-up dates, and activity history.

In addition, we may collect technical information like device data, browser type, IP address, approximate location, log data, and usage events needed to secure, operate, and improve the service.

We use information to provide the service, authenticate users, maintain accounts, process transactions, enable integrations, respond to support requests, prevent abuse, and improve product performance and reliability.

We may also use information to communicate important service updates, security notices, billing messages, and product changes.

We do not sell personal information. We may share information with service providers and subprocessors that help us operate the service, such as hosting, authentication, analytics, payment, communication, and infrastructure vendors.

We may also share information when required by law, to enforce our terms, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

If you connect third-party services such as Google Calendar, you authorize us to exchange the information necessary to enable that integration. Information received from Google APIs is used only to provide user-facing functionality you request, such as calendar synchronization.

Google user data obtained through Google Workspace APIs is not used to develop, improve, or train generalized artificial intelligence or machine learning models.

We use essential cookies required for authentication, security, and core product functionality. We may also use optional first-party preference cookies to remember settings such as UI state or onboarding selections when you choose to allow them.

We retain personal information and customer data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain reasonable backup and business continuity practices.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of your personal information. You may also be able to deactivate integrations or close your account through the service.

If you are using enThriven CRM through an organization, that organization may control your account and associated customer data. Requests relating to organization-managed data may need to be directed to your organization first.

Your information may be processed in countries other than the one where you live. Where required, we rely on appropriate safeguards for cross-border data transfers.

enThriven CRM is intended for business use and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Your continued use of the service after the updated policy becomes effective means you acknowledge the revised policy.

If you have privacy questions or requests, contact the enThriven CRM team using the support channel or contact method provided in your account or on the website.